Have a question? It might be one we get a lot, so please take a look at our Frequently Asked Questions to find your answer quickly.
A. As soon as possible! We want you to be happy, and we want you to wear our shirts! Our manufacturing team is currently working their tails off to replenish our inventory. Although we don't have specific dates available, please check back often or enter your email on the product page to receive an alert!
A We generally expand our collections based on the design's performance. If something is selling well, we take note!
A. Try out the Search Bar! It's really easy – just type in what you are looking for. Go ahead, type in the word "cat" and see what happens. You'll find all your new favorite cat shirts all on one page! If you still can't find what you're looking for, give us a call. We've got an advanced team of hawk-eyed gumshoes ready to hop on the case.
A. So you have a shirt with your dog on it, and now you need a shirt of you for your dog. You're in luck; our wholesale department does offer customizing services! You can learn more about custom printing options here (http://wholesale.themountain.com/pages/custom-printing-options) or by contacting our wholesale department at sales@themountain.com.
A. We recommend that you take a t-shirt of your own that fits perfectly, lay it on a flat surface, and measure from where the neckline meets the shoulder seam all the way down to the bottom hem. This will give you the length. Then place the measuring tape 1 inch below the armpit seam and measure left to right, giving you the width. From there you can reference our sizing chart to determine the best fit:http://www.themountain.com/sizing/. Please note: Due to the manufacturing process of our t-shirts, we have an allowable size variation of 5% in width and 7% in length for all our products.
A. Each shirt is 100% hand-dyed and truly unique. Computer screens can also render colors differently. We hope you love the special shirt we made just for you!
A. This labeling initiative helps protect the integrity of our brand from counterfeit products being sold through various mega-retail websites and marketplaces. With that logo, you can trust that your shirt is top quality, comes with a 100% satisfaction guarantee and a high level of customer service.
A. All Mountain t-shirts are hand dyed and printed on 100% cotton and blended cotton fibers. Each design requires its own special formula of dyes, saturation levels, and printing techniques in order to create the finished piece of artwear. This means there is no guarantee that one garment will look and feel exactly like another garment. However, we do guarantee that you will receive an authentic Mountain tee that is completely unique to you. If you are not satisfied with your items, we will happily replace or refund your purchase directly or work with a reseller to ensure your satisfaction.Please note t-shirts purchased from the My Mountain Collection cannot be returned or replaced.
A. Just one per order, my friend.
A. We accept all major credit cards and PayPal. We are also currently considering cute kittens as a valid form of payment - stay tuned!
A. Check to make sure the billing address you have entered matches exactly to what the credit card company has on file.
A. The most common issue is that PayPal blocks transactions that have an unapproved shipping address. If you change your shipping address to match your billing address it should allow completion of your order.
A. Something didn't look quite right to our robots, so our humans are going to double check the details of your order for anything amiss. We will contact you if there is indeed an issue.
A. We process a ton of orders, and although you are very important and beautiful, we are not able to make any changes to an order once it has been processed and entered the big wide world of warehouse land. Make sure to confirm your order details (size, body style, billing and shipping addresses, etc) before you checkout.
A. If you checked out as a guest, an account was not created! Give us a call and we'll happily give you a status update.
A. In most cases, we will remove that item from the order and issue a refund for it.
A. Check out our shipping page!
A. We've got a 60-day return policy. Check it out, along with return instructions here.
A. If we didn't make the sale, we can't make the return or exchange! Please work directly with the company from which you purchased the item.
A: If you made a purchase directly through TheMountain.com, please see our returns page. If you purchased a The Mountain brand product through a 3rd party retailer (for example a seller on Amazon, Ebay, etc.) you will be subject to their returns policy. Please reference the store that you purchased from for further details.
A: Unfortunately, because you did not purchase the shirt directly through this website, we cannot process a return/exchange for you. You will need to directly contact the seller that you purchased the shirt from in regards to receiving a replacement. If the seller is unwilling to work with you regarding the issue, please contact our wholesale department. Their email address is: sales@themountain.com. They will be able to assist you further.
A. When you first receive your The Mountain apparel we recommend washing in cold water alone or with like colors. Since your apparel was hand-dyed it will continue to bleed some excess color for the first few washes. It is safe to use normal detergent, just make sure to avoid bleach. Your Mountain apparel should be dried either in a tumble dryer or flat.
A. Heck yeah! Send our Media Team an e-mail at social@themountain.com with your ideas. If you're looking for sponsorship, please submit your request through our sponsorship page. (https://themountain.com/sponsorship/)
A. We might! Send some details over to our Media Team at social@themountain.com.
A. What? We don't already have that? Send your idea to
!
A. We do not!
A. Head on over to our wholesale website to learn more.
A. To unsubscribe from our email newsletter, please click the link at the bottom of your last e-mail from us that says "If you believe this has been sent to you in error, please safely click here."
Didn’t see your question in the sections listed above? Contact our Customer Service team by emailing
or calling 1-877-686-8337. We’re open Monday - Friday 9 AM - 5 PM EST.
100% Satisfaction Guarantee
The Mountain is committed to providing you with top quality apparel. All our products are dyed, printed, and inspected by a dedicated team in our Marlborough, New Hampshire facility.
We have a 3-step inspection system for our shirts.
That being said, we are a team of humans, and occasionally a mistake is made. If there is any question, concern, or problem, please tell us! We want to know where, how, why, when, and what we messed up so we can fix it. Please contact us immediately if there is an issue with your Mountain apparel so we can help resolve.
Our Customer Service Team is available Monday – Friday, 9 AM to 5 PM EST and can be reached at 877-686-8337 or
.
Our "Long Sleeve" t-shirt is our classic unisex style t-shirt suited for both men and women.
Delivery time for USPS Ground Advantage Mail is 2 to 5 business days after date of shipping.Note: Some shipments may take up to 6 business days.
Delivery time for USPS Priority Mail is 1 to 3 business days after date of shipping.
Receive this service at no cost by selecting the FREE SHIPPING option during checkout and uses a shipping carrier of our choice. But usually ships via USPS Ground Advantage within 2-5 business days.
Please refer to the maps below for an estimate of your delivery time. Delivery times are given in full business days. The date of shipping is not included in your delivery time. Saturdays, Sundays, and holidays are not included in your delivery time.Delivery time for USPS Ground Advantage Mail is 2 to 5 business days after date of shipping. Some shipments may take up to 6 business days after date of shipping. Delivery time for USPS Priority Mail is 1 to 3 business days after date of shipping. Delivery time for UPS Ground varies by destination. UPS Next Day Air and 2nd Day Air are available for faster delivery.
How to calculate your UPS transit time...The day the order is shipped does not count (except Next Day Air service) & do not count weekends or Holidays.Examples: (examples below, assuming no holidays during transit)
(Please note tracking may not be available).International orders are subject to the following terms and conditions. Please read carefully before placing your order.
All sales on international orders are final. We do not offer returns or exchanges for international orders. However, if your order contains incorrect or defective items, please let us know so we can help resolve the problem.
We can only accept credit and debit cards issued in the United States or Canada. If you do not have a payment card issued in the U.S. or Canada, you can submit your payment using a verified PayPal account. If you choose to pay using a Money Order, your money order payment must be in U.S. Dollars and be made out to LB RETAIL.
We are not responsible for orders shipped to incomplete, invalid, or undeliverable addresses. Before you complete your order, please make sure that your shipping address is complete and valid, and that your country's postal service can deliver to your address. While your order is exported by the carrier you choose, final delivery is made by your country's postal service. Please include a daytime phone number where you can be reached in case delivery problems arise.
The cost of shipping paid with your order ONLY includes the cost of transportation by U.S. Postal Service International Priority Mail or FedEx International Priority services. The shipping cost does NOT include or cover any import taxes, duties, brokerage fees, or any other charges that may be assessed when your shipment is imported into your country. We do not determine or collect any additional import charges.
By completing your order, you agree to become the importer of record for your order. In doing so, you assume full responsibility for any additional import charges. If you refuse delivery of your shipment, we will treat the shipment as being abandoned. We will not issue refunds for refused shipments. Please consider this fact before completing your order.
For more information on impost costs, please contact your country's customs agency.
Shipping to the following countries via U.S. Postal Service International Priority Mail & First Class and/or FedEx.
Please allow 7 to 10 business days for your return to be processed.
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